Returns Policy
Damaged Items
If an item is delivered damaged then this must be reported to us within 1
working day of receipt. We will ensure swift collection and replacement of the
damaged item.
Faulty Items
If an item is delivered faulty i.e. it is not fit for purpose, then
this must be reported to us within 7 days of receipt. We will certainly not quibble
about replacing or refunding faulty items provided the items have not been
used. Where an item has been found to be faulty after use and you (the consumer) are
unable to return the product in its entirety, then a credit note will be
issued only at our discretion. We realise you will have had to have used
the item to discover it is faulty - we of course make allowance for this.
Cancelling an order
You (the consumer) have the right to cancel an order for any reason within 7 days
of receipt provided the item has not been unsealed or used and is in a fit state for
reselling. You (the consumer) are liable for the cost of returning
the item to FancyPets although in some cases this cost may be refunded at our
discretion.
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